The Etiquette Edge for Business Success

If your employees are not using good manners and treating customers and each other with respect, you could have a business etiquette issue on your hands, which will eventually infect your entire workplace, your business image, and your bottom line.

Workplace incivility damages your business reputation, and unfortunately it is at an all time high. If you are wrestling with poor etiquette in your workplace, it is time to call Treva in. She is well versed in turning a company’s culture around to one of respect, which will help you achieve results that increase your sales, your profits, and your credibility. Treva is the only certified business etiquette trainer and soft skills expert in Sioux Falls and the surrounding areas, and unlike other training programs, Treva takes a thorough surveillance of your workplace, listens to all of your concerns, and then advises you on solutions to your problems, leading to more productive, engaged employees.

Treva will show you how important it is to “Wipe Your Feet at the Front Door,” creating behavior change for a happier, more productive workplace. She leads sessions filled with information and strategies employees can begin to utilize immediately. She uses real life, relatable examples and garners employee participation through workplace seminars. She also teaches an invaluable “3-Second Pause” strategy – a solution to handling difficult encounters with colleagues or customers.

Managers and employees alike will learn strategies to change their own behavior and foster civility among coworkers, creating a positive work culture through better, more open communication which in turn will improve customer relationships.

This seminar is great both as an introduction to soft skills training and as a “refresher course” as well.

Take Your Workplace Culture from Negative to Positive with Treva’s “3-Second Pause” Strategy!

Topics of Business Etiquette Training – Are your Soft Skills “Savvy” Enough?

• Learn What “Wipe your Feet at the Front Door” Really Means
• 3-Second Pause Strategy
• Network with Success Including use of Social Media
• The Art of Introductions and Remembering Names
• The Power of a Handshake
• Eye Contact and Body Language
• Business Card Protocol
• Telephone, Smartphone and Electronic Etiquette
• Gender and Generations in the Workplace
• Please, Thank you, You’re Welcome
• Giving and Receiving Feedback
• Apologies and Mistakes
• How to Handle Co-Worker and Customer Conflict
• Telecommuting and the Home Office
• Hosting, Attending and Speaking at the Perfect Meeting

Benefits of Business Etiquette Training

• Improved Relationships with Customers, Investors and Employees
• A Better Image for Your Company
• Improved Communication Throughout Your Organization
• Improved Customer Service and Support
• A Higher Level of Productivity and Work Morale

When Considering the Need for a Business Etiquette Seminar, Ask Yourself What Your “Pain Points” Are.

• What is your employee turnover?
• What is the cost of rude and distracting behavior in your office?
• How is it hurting customer satisfaction and loyalty?
• Is it causing more complaints, by employees and customers alike?
• How could business etiquette improve your ability to close more sales?
• How important is the impression that your employees make?
• What would it be worth to improve that impression?
• Are your employees using poor manners on the phone or while dining with clients?
• Are your managers failing to reward and appreciate employees for their contributions?
• Does your company need a “refresher” on practicing good business etiquette?

Solid, Tangible, Traceable Solutions

Treva offers tangible solutions to these problems. You will see an increase in customer loyalty and employee engagement with a corresponding increase in sales and profit. Your workplace environment will improve as well, which will make recruiting new employees a breeze!

It is imperative to remember that most people don’t leave a job because of failure to excel or low skills. In fact, 80% of people who are let go or fail to get promoted lack professional etiquette and social skills. Treva helps professionals master the critical but often overlooked skills needed to “outclass the competition.” According to Harvard University research, 85% of job success is based on people skills.

Treva guarantees you will learn how to master the essentials to increase your chances for success and advancement. From your first impression to your everyday conduct, you will learn to be efficient and effective in your work with your colleagues, your customers, and your managers. Treva will instruct you in the vital skills you need to thrive in any business environment.

Treva’s seminars are fun, modern, interactive, and highly relevant to the workplace. Strong professional etiquette has never been more important in this rapid paced, highly competitive, global economy. A happy workplace is a productive one. Training is available for employees in business, retail, hospitality, and healthcare. Take your company to the next level by booking a seminar today.

Schedule your seminar today and see results tomorrow. It is that tangible. Sessions can be modified for keynote, bi-weekly meetings, or ½ day or full day workshops. Treva is also available for individual etiquette coaching.

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Dining Etiquette

80% of interviews and meetings are held over lunch. This reality means that dining etiquette can make or break your business goals. Astute professionals equate good manners at the table with competence in business, which means that appropriate dining skills play a major role in business today. Participants in Treva’s dining etiquette seminars will learn how to dine and entertain with skill and confidence.

Topics of Dining Etiquette Training

• Host/Hostess Duties
• Understand a Formal vs. Informal Table Setting
• American/Continental Dining
• Seating Guidelines
• Silverware and Stemware Briefing
• Handling of Flatware
• Napkin Etiquette
• Wine Tasting
• Toasting
• Tipping
• Many Other Etiquette Rules