How to Outclass your Competition Every Time
Skillfully handling interpersonal interactions leads to retention of existing customers and to an improved perception of your organization by future customers. Knowing how to give exceptional customer service is one of the keys to growing and sustaining your business. It’s critical, isn’t it? This presentation will cover not only how having a professional image and making a good first impression is, but will also show the audience how a positive attitude and being a good listener can make a powerful difference in handing difficult customer interactions. You will also learn how to handle stress appropriately and solve difficult situations with ease using Treva’s 3 second pause strategy that will help keep both the employee and customer calm during difficult situations.